FAQ

You can enrol on-line in any current Soccatoos program directly from this website.

Enrolling is easy:

1. open a Soccatoos myAccount;
2. add your child's details;
3. select your desired program;
4. complete and pay on-line.

Each class runs for 1 hour.

All details of current Soccatoos programs (days, dates, times, venues, costs etc.) are listed on the Programs page.

Soccatoos programs are held at dedicated indoor sports centres.

Full details of the locations where Soccatoos program sessions are held are listed on the venues page of this website and are included in the published information for each Soccatoos program.

There are a maximum of 10 classes in each standard Soccatoos program term.

A standard Soccatoos program term coincides with the relevant local public school term.

Particular Soccatoos program terms may be shorter than 10 weeks due to:

• public holidays; and/or
• venue unavailability on particular days; and/or
• shorter than normal public school terms.

Soccatoos program sessions are held on weekdays or weekends, depending on the venue and the programs available for the relevant term.

All details of current Soccatoos programs (days, dates, times, venues, costs etc.) are listed on the Programs page.

Soccatoos program sessions are held at dedicated indoor sports centres.

The locations will depend on the programs available for the relevant term.

All details of current Soccatoos programs (days, dates, times, venues, costs etc.) are listed on the Programs page.

There are no more than 12 enrolments accepted in each Soccatoos program.

There are always at least two adult coaches running each Soccatoos program session, meaning that the child-to-coach ratio is never greater than 6:1, consistent with relevant child care industry standards and Football Federation Australia Small Sided Football guidelines.

Your child must have turned three (3) years of age before the relevant Soccatoos program term commences.

Generally speaking, children under three years of age are less likley to have developed the requisite social skills to be able to cope with group play scenarios and structured learning situations.

Children must be under 6 years of age to particpate in Soccatoos preschooler programs.

  

You can enrol your child in any published Soccatoos program.

There are no eligibility criteria for enrolment in particular programs. The only enrolment eligibility criterion is that your child must be 3, 4 or 5 years of age.

Rest assured that your child’s enrolment will be accepted into any published Soccatoos program, regardless of their particular age, experience or ability.

However, as a general ideal, where Soccatoos publishes more than one program at each venue on any day:

• the earliest listed session is gently recommended for more advanced children – i.e. children who may be older, physically larger, more self confident, intellectually and socially more mature, more skilled or more experienced etc.; and
• the second and any later listed sessions are gently recommended for less advanced children - i.e. who may be younger, physically smaller, less confident, intellectually or socially less mature, less skilled or less experienced.

We may also recommend that your child move to another program that is fosters their child’s learning and enjoyment.

Soccatoos is a deliberately non-elitist and non-competitive soccer activity and development program. Our programs are always welcoming, accommodating and inclusive.

We avoid applying a blindly elitist curriculum which excludes or alienates children. Rather we try to focus on each child and challenge them individually, relative to their ability. We encourage children to be tolerant and respectful of others in their program – an important element of learning to be part of a team.

No. 

Yes.

Soccatoos is always looking to start new programs each term, including programs starting in new areas, at new locations/venues, on new days and at new times.

If you are unable to find a program which precisely matches your preferences exactly, use the enquiry facility available on this website to nominate the day, time and venue you prefer.

These preferences will be considered when Soccatoos devises its next programs.

We will also contact you to let you know when next term’s programs are published to this website and are open for on-line enrolment. Remember to keep watching this website for details of any new programs released during the current term. You can also follow us on Facebook and Twitter.

Yes.

Subject to vacancies being available, you are able to transfer to any other program at any venue, at any time and on any day.

However, you will first need to contact Soccatoos directly on 1300 478 811 or by e-mail to office@soccatoos.com.au to confirm a space is available and to complete the transfer.

Young children are often very timid during a first week trial and suppress any display of their dislike for an activity – i.e. they participate silently in sufferance.

Parents may misinterpret their child’s trial participation and subsequently commit the child to the activity for the remainder of the term.

Thereafter, perhaps in weeks two, three or even four, when the child becomes sufficiently familiar enough with his/her new situation, they protest with their feet and refuse to participate any further, often with tears or tantrum.

For this reason, Soccatoos no longer offers trial classes.
Instead, our no-questions-asked refund policy offers the same effect as a trial class but with the added benefit and flexibility of an extended refund period.
The refund policy operates up until the middle of each term. For example, in a 10 week term, the policy operates up until week 5.

You must let us know formally (i.e. by e-mail to cancellations@soccatoos.com.au) before the middle of the relevant term.

Provided your formal request is received by Soccatoos prior to the middle of the term, we will cancel your child’s enrolment without question and refund fees to you for all remaining weeks of the term from that point forward. Soccatoos may also deduct a small Cancellation Fee from the refund proceeds to cover its administrative costs incurred, both in relation to your enrolment and the subsequent cancellation. Soccatoos will only pay refunds to the party that paid the enrolment fees originally, using the method that fees were paid.

Yes.

Subject to a space being available, your child can come for a make-up class on any day, at any session or at any venue.

However, you will first need to contact Soccatoos directly on 1300 478 811 or by e-mail to office@soccatoos.com.au to confirm a space is available and to complete the transfer.

Unfortunately make up classes do not carry over to the next term and must be used in the current term.

The only amount payable to Soccatoos is the Enrolment Fee applicable to the relevant program.

There are no other hidden costs or charges.

The maximum cost per week is $20.00(Inc. GST).

A number of discounts are available.

After available discounts, the cost may fall to as low as $18.00 (Inc. GST) per week.

Soccatoos programs are limited to 12 children and there are always two adult coaches running each session.  All sessions run for 1 hour.  Sessions are held indoors.

No.

There are no other costs, charges or expenses payable to Soccatoos.

However, some organisations, that own and operate venues where Soccatoos runs its programs, may require that the children also become members of that organisation. 

For example, for any activity (including Soccatoos) held at a Police & Community Youth Club (PCYC) in NSW, particpants must first become a member of the particular PCYC. 

If any such membership is required, Soccatoos will ensure to include this information when publishing details of programs to be held at the particular venue.

The membership fee amounts payable are usually very small - typically around $10.  Any applicable membership fee is payable to the venue operator and not to Soccatoos.  Once paid, the membership fee allows the children to attend any activity at the particular venue for the entire membership period, usually 1 year.

No.

There are no other costs, charges or expenses payable to Soccatoos.

However, some organisations, that own and operate venues where Soccatoos runs its programs, may require that the children also become members of that organisation.

For example, for any activity (including Soccatoos) held at a Police & Community Youth Club (PCYC) in NSW, particpants must first become a member of the particular PCYC.

If any such membership is required, Soccatoos will ensure to include this information when publishing details of programs to be held at the particular venue.

The membership fee amounts payable are usually very small - typically around $10. Any applicable membership fee is payable to the venue operator and not to Soccatoos. Once paid, the membership fee allows the children to attend any activity at the particular venue for the entire membership period, usually 1 year.

You can pay Soccatoos enrolment fees by:

• credit card (MasterCard or Visa);

via the Soccatoos website (using the Commonwealth Bank Commweb secure internet payment gateway)

or

• electronic funds transfer; or

by crediting Soccatoos bank account -
BSB No: 062-333
Account No: 1019 8160

Please include your Soccatoos enrolment number as the transaction reference. Please also enter your funds transfer receipt number in the enrolment information.

or

• cheque (Payable to “Soccatoos”)

Please cross your cheque “not negotiable” and write your Soccatoos enrolment number on the back.

Please mail your cheque to -
Soccatoos
PO Box 3413
Bangor NSW 2234

Soccatoos does not accept payments by cash.

Soccatoos collects all fees in advance at the time of enrolment for the relevant program term.

Collecting payments each week means that coaches spend more time handling paperwork and less time on the court with the children.

All fees are payable in advance of the relevant term and must be received by Soccatoos prior to your child’s first program session.

If any fees remain unpaid at the commencement of your child’s first program sessions, any applied discounts will extinguish and be reversed. You will subsequently be liable for the full term fee amount (before any discount).

Yes.

Soccatoos offers a “no-questions-asked” refund policy which operates up until the middle of each term. For example, in a 10 week term, the policy operates up until week 5.

You must let us know formally (i.e. by e-mail to office@soccatoos.com.au) before the middle of the relevant term.

Provided your formal request is received by Soccatoos prior to the middle of the term, we will cancel your child’s enrolment without question and refund fees to you for all remaining weeks of the term from that point forward. Soccatoos may also deduct a small Cancellation Fee from the refund proceeds to cover its administrative costs incurred, both in relation to your enrolment and the subsequent cancellation. Soccatoos will only pay refunds to the party that paid the enrolment fees originally, using the method that fees were paid.

Yes.

You can enrol in any program listed on the Soccatoos website, even if the program has already started.

If you enrol in any program after it has commenced, you will only pay fees for the program sessions remaining in the term at the time of your enrolment. The Soccatoos enrolment system automatically calculates and adjusts the fees payable.

Yes.

If you are part of a group of people that wishes to enrol their children in the same program for a particular term, you may be entitled to a group discount.
You will need to contact Soccatoos on 1300 478 811 or by email to enquiries@soccatoos.com.au to organise your group discount before your enrol.

Yes.

If a parent enrols two or more children in a program, the second and any subsequent children will be entitled to a sibling discount of 10% off the applicable enrolments fees payable.

The Soccatoos enrolment system will automatically determine your eligibility for any sibling discount and adjust your fees accordingly.

We may vary our discount policies and rates from time to time. Any changes will be posted to this web page.

Yes.

If your child was enrolled in a Soccatoos program in the previous term and you re-enrol on-line during the dedicated re-enrolment period for the current term, you are entitled to discount of 10% off the applicable enrolments fees payable for the current term.

The Soccatoos enrolment system will automatically determine your eligibility for any re-enrolment discount and adjust your fees accordingly.

We may vary our discount policies and rates from time to time. Any changes will be posted to this web page.

Yes.

If you enrol on-line in any Soccatoos program for the current term within the “Early Bird” period, you are entitled to a discount of 10% off the applicable enrolments fees payable for the current term.

The Early Bird period operates for a nominated 2 week period prior to the commencment or the relevant term. 

The Soccatoos enrolment system will automatically determine your eligibility for any early bird discount and adjust your fees accordingly.

We may vary our discount policies and rates from time to time. Any changes will be posted to this web page.

No.

Whilst your child’s enrolment may qualify for one of the many available discount entitlements, only one discount will apply per child term. Discounts cannot be compounded, multiplied, accumulated, stored or saved.

We may vary our discount policies and rates from time to time. Any changes will be posted to this web page.

Yes.

If after enrolling your child you subsequently decide to cancel the enrolment, for whatever reason, please notify Soccatoos formally (i.e. in writing, by email to office@soccatoos.com.au etc.) as soon as possible. This will minimise any ongoing fee liability or maximise any refund entitlement.

Please also see the details of our “no-questions-asked” refund and make-up policies elsewhere in this section of the Soccatoos website.

By enrolling your child in any Soccatoos program, you are liable to pay Soccatoos the applicable enrolment fees for the relevant program.

Enrolment fees must be received by Soccatoos prior to your child’s first program session.

If any fees remain unpaid at the commencement of the relevant term, applied discounts will extinguish and be reversed. Your fee liability will revert to the full term fee amount (before any discount).

If you notify us of cancellation prior to the middle of the relevant term, we may reduce the fees payable to an amount commensurate with the number of program sessions elapsed. However, if you do not notify us prior to the middle of relevant term, full term fees (before any discount) will be payable.

No.

For safety and practical reasons, please do not bring food nor allow your child to eat during program sessions.

Serious food allergies are regrettably becoming more common and resultant anaphylactic reactions can be life threatening. Coming into contact with someone who has recently eaten or handled food to which the child is allergic, may be sufficient to cause anaphylaxis. Children are also too young to understand the dangers or sharing food. Further, children may choke or become sick if they run with food in their mouths. And finally, food or drink spilled on the court surface can cause children, parents, spectators or Soccatoos coaching staff to slip and injure themselves.

Regardless of whether they are hungry or not, most children will choose eating food (especially tasty savoury or sweet items) over participating in an activity.

For practical reasons, don’t waste your good money paid for your child to participate in a Soccatoos program by encouraging them too sit with you and eat instead – food will likely win every time.

No.

For safety and practical reasons, please leave your child’s toys at home or in the car. Under no circumstances allow your child to bring toys on the court area.

Apart from distractions toys pose for your child to actively participate in the session, they are also likely to become the subject of emotional ownership or possession disputes between the children.

Toys (e.g. small cars, balls) can pose a trip/slip and fall risk for children, parents, spectators and Soccatoos coaches alike.

And in worst case scenarios, children are too young to understand the added risks of toys used as projectiles or pretend weapons.

For practical reasons, don’t waste your good money paid for your child to participate in a Soccatoos program by encouraging them too sit with you and play with toys instead – toys will likely win every time.

Yes

You (or somebody acting for you) must stay in the court area for the duration of the program session.

It is important for your child to see you and to know you are there supporting them.

You also need to be available to comfort your child if they become upset or if they need to visit the bathroom.

Yes.

In some circumstances, Soccatoos coaches may invite you to enter the court with your child to offer additional support and encouragement.

Parents are also welcome to stand with their children during stationery learning activities.

However, during the game played at the end of every session, parents and siblings are asked to leave the court area due to the risk of collision injury. Only enrolled children may participate in the game.

Yes.

Whilst only enrolled children may participate in organised program exercises, activities and games, younger siblings are most welcome to attend program sessions.

Your coaches will try wherever possible to make them feel welcome and included.

To keep them entertained during the session, please feel free to borrow any spare Soccatoos equipment to play with your child in adjacent play areas.  Also remember to send them on to the court to join in the farewell activities at the end of the session.

However, due to the risk of collision or fall injury, siblings must not enter the court area during program sessions.  

 

No.

There is no uniform required.

We also never force children to come to program sessions wearing Soccatoos merchandise.

No.

All Soccatoos program sessions are held indoors. Accordingly, children should wear rubber soled sport shoes (e.g. runners, sand shoes etc.).
Soccer boots (especially those with studs on the sole) are unsuitable and are therefore not permitted.

Consistent with our always warm and welcoming approach, there is no uniform required.

Instead, children are encouraged to wear their favourite play clothes, whether it is a soccer outfit or other cartoon character themed attire. Hopefully this avoids washing basket distress or courtside tantrums.

Clothing should be loose fitting and allow freedom of movement.

On warm days, children should wear shorts and a short sleeved shirt. On cool days, children should also wear long pants and long sleeves over the top (e.g. track suit), both of which can be removed if the children become hot whilst participating.

For modesty, we understandably ask that girls do not wear skirts or dresses to program sessions.

Yes.

Please bring liquid refreshments for your child to drink.

The children will usually get hot and thirsty from running around during the session and will need something to drink, ideally water. Dedicated drink breaks will be held at least twice during each Soccatoos program session.

For safety and practical reasons, please don't bring toys to the class.  Please also don't feed your child during the class.

Yes.

Parent/guardians are freely able to photograph or video their child participating in a Soccatoos program session.

Despite widespread public misconception, there is no law in Australia preventing you from photographing or videoing your child in the public domain – e.g. playing sport.

This should not be confused with child protection law in Australia, which prohibits certain individuals (e.g. a person convicted of serious child abuse offence) from having any dealings with children.

Rest assured that prior to taking photographs or videos of sessions for promotional purposes, Soccatoos will seek appropriate permission from parents/guardians.

All Soccatoos coaches are appropriately trained and have been screened in accordance with child protection law.

Fortunately, all of our program sessions are held indoors in dedicated indoor sports centres so children are not exposed to outdoor temperature extremes.

Nevertheless, children can become very hot whilst being active and young children are especially vulnerable to heat stroke.

Accordingly, on very hot days, coaches will send the children for more frequent drink and rest breaks during the session and more passive activities and games will be used.

If you are concerned about your child participating in a session on an extreme weather day, you may wish to consider either keeping your child away or further limiting their participation in the session activities.

As any parent will attest, on some days, in some situations or in some circumstances, children might not behave just as you would wish or expect.

Most “misbehaviour” occurs for a reason. Your child may feel frustrated, scared, lacking in confidence, lonely, exuberant, tired, unwell, distracted, hungry, cold, uncomfortable, distressed, excluded, ignored etc. They can be reacting to external influences – noise, adjoining activities, temperature, rain, wind, out of routine etc. Or there may have been circumstances immediately prior to or during their Soccatoos program session that has set them “off course”.

With time and the right technique or approach, most misbehaviour can usually be managed and overcome.

Soccatoos coaches are experienced at understanding the reasons for common misbehaviours and will employ a range of techniques and approaches to captivate, entertain and re-engage children.

However, sometimes the children might not respond to what normally works.

Your Soccatoos coaches may need to bring your child to sit with you until they settle and are ready to re-engage and behave appropriately. For example, we may accompany a child from the court if she/he is being consciously and repeatedly violent, disruptive, destructive or indecent.

We promise not to forget them and will call on them throughout the remainder of the class to invite them to re-join the group and will take the opportunity to reinforce positive behaviours with them.

In a worst case scenario, where a child’s serious misbehaviour cannot be curbed and Soccatoos determines that other participant children, parents, spectators, coaches or anyone else present is at risk, we may either:

• refuse or limit any positive reinforcements usually offered to the child; and/or
• prohibit the child from re-joining the session; and/or
• ask the child to leave the venue; and/or
• transfer the child to another program; and/or
• cancel the child’s enrolment for the remainder of the term. 

We ask you to keep your child away from program sessions so that the condition does not spread unnecessarily.

Be sure to notify us as soon as possible before your child's program session so we can organise a make-up session for you as soon as you child’s condition is no longer contagious. 

No. 

It is Soccatoos usual practice to collect personal information directly from you during the enrolment process.

Soccatoos does not collect personal information about you if you only browse the Soccatoos website.

Soccatoos only uses your personal information for the purposes for which you give it to us and for related, internal management purposes.

Soccatoos does not give information about you to anyone else unless one of the following applies:

• you have consented; or
• you'd expect Soccatoos to or we have told you we will; or
• it is required or authorised by law; or
• it will prevent or lessen a serious and imminent threat to somebody's life or health; or
• the disclosure is reasonably necessary for law enforcement or for the protection of public revenue.

You may access personal information that we hold about you or you can ask us to correct personal information we hold about you.

If you are on one or more of our email lists you may opt out of further contact from us by asking us to unsubscribe you.

By enrolling your child in any Soccatoos program, you understand, acknowledge and agree that:

• although Soccatoos attempts to minimise any risk of personal injury to you and your child within practical boundaries, accidents do happen and all physical activities carry the risk of personal injury;
• there is an inherent risk of personal injury to you or your child as a result of your child being enrolled in and participating in a Soccatoos program;
• in the case of an emergency, Soccatoos is authorised, where it is impracticable to communicate with you, to arrange for you or your child to receive such medical or surgical treatment as may be deemed necessary; and
• you undertake to pay or reimburse Soccatoos for all costs which may be incurred for medical attention, ambulance transport and medication as a result of any personal injury to you or your child caused due to such inherent risks of your child being enrolled in and participating in any Soccatoos program.